Zebrium On Prem: Support
Sending Operational Data to Zebrium Support
There are two Slack webhooks that can be configured in the Helm chart. We recommend configuring these two channels in your Slack instance and inviting Zebrium to the channels.
- This channel will receive a summary of all Root Cause reports.
- This channel will receive debug alerts on the operation of the Zebrium software.
- It is strongly recommended that Zebrium be invited to this Slack channel.
When you register for Zebrium On Prem, Zebrium will provide a secure auth token that can be used to send logs from the Zebrium On Prem software to Zebrium for remote monitoring (akin to Zebrium AutoSupport).
Note: Installing the Zebrium Kubernetes Log Collector will send logs from all namespaces in you Kubernetes cluster.
The log collector is deployed as a Kubernetes Helm chart as follows:
kubectl create namespace zebrium
helm install zlog-collector zlog-collector --namespace zebrium --repo https://raw.githubusercontent.com/zebrium/ze-kubernetes-collector/master/charts --set zebrium.collectorUrl=https://zapi03.zebrium.com,zebrium.authToken=AUTH_TOKEN_FROM_ZEBRIUM,zebrium.timezone=KUBERNETES_HOST_TIMEZONE
Contacting Zebrium Support
If your company uses Slack, Zebrium will create a shared Slack channel and invite members of your company/team to join.
- Send email to:
|Monday to Friday||6:00am - 6:00pm||Pacific|
|Saturday and Sunday||Limited||Pacific|